Objective

To provide a clear and concise procedure for team members to log into Zoho Desk, view, and manage their support tickets effectively.

Key Steps

1. Access the Zoho Desk Portal 0:24

• Open your web browser and navigate to support.tpaconnect.net to access the Zoho Desk portal.

2. Sign In to Your Account 0:32

• Click on the 'Sign In' button and enter the email address associated with your support tickets. If you do not have an account, follow the sign-up process.

3. Verify Successful Login 0:42

• Check the upper right corner of the page to confirm you are signed in by looking for your initials.

4. Navigate to the Tickets Section 1:11

• From the home page, click on the 'Tickets' tab to view all your previous and current tickets.

5. Organize Your Tickets 1:22

• You can filter tickets by department or leave it set to 'All Departments' to view everything.

6. View Ticket Details 1:38

• Click on a ticket to view its details, including broad information and comments from interactions.

7. Reply or Comment on Tickets 1:48

• Use the 'Reply' button to respond directly to the ticket or the 'Comment' button for a clearer view to add comments.

8. Attach Files to Your Responses 2:06

• When replying or commenting, you have the option to attach files to your messages.

9. Submit New Tickets 2:14

• If necessary, you can submit new tickets through the portal, but be aware that this feature may have issues.

10. Contact Support for Issues 2:22

• If you encounter any problems, you can email support at tpaconnect.net for assistance.

Cautionary Notes

• Ensure that you are using the correct email address associated with your account to avoid login issues.

• Be aware that the ticket submission feature may not be fully developed, and issues may arise when using it.

Tips for Efficiency

• Bookmark the Zoho Desk portal link for quick access.

• Familiarize yourself with the layout of the tickets section to navigate more efficiently.

• Regularly check for updates or new features in the portal to enhance your experience.