If you can’t find one or more of your past tickets—such as Co-op Requests, Reimbursements, or Tech Support Requests—in your TPA Connect Portal, don’t worry. The most common reason for missing tickets is that they were submitted under a different email address than the one associated with your portal login.
Multiple Email Addresses:
Tickets are tied to the specific email used when submitting the request.
For example, if you submitted a ticket using a personal email instead of your business one, it will only appear under that personal account.
Incorrect or Mistyped Email:
Occasionally, tickets may be submitted with a small typo in the email field, which can prevent them from being linked to your main account.
Check Other Email Accounts:
Review your inboxes for the confirmation email you received after submitting your ticket. Each confirmation email includes the Ticket ID in the subject line.
Search Your Email for “TPA Connect Ticket ID”:
This can help you locate any tickets that might have been filed under an alternate address.
If you’ve checked your emails and still can’t locate the missing ticket:
A short explanation that a ticket is missing from your portal view.
Any other email addresses you might have used when submitting tickets.
We’ll Locate and Merge the Ticket
Once our support team identifies which email was used for the missing ticket, we’ll merge it with your preferred email so all future tickets appear in one place within your TPA Connect Portal.
| Issue | Likely Cause | Solution |
|---|---|---|
| Ticket missing from portal | Submitted under different email | Check confirmation email or contact support |
| Ticket not linked to account | Email typo or alternate email used | Provide all possible emails to support@tpaconnect.net |
| Need ticket visibility merged | Support will merge records | Ticket will reappear under preferred account |