Co-op Process

Co-op Process

Standard Operating Procedure (SOP) for Insurance Agent Co-op Request and Reimbursement

Purpose:
The purpose of this SOP is to provide a clear and consistent process for Insurance Agents to request reimbursement for their marketing costs, also known as a co-op, and for Rene Crawley to approve or deny the request.

Scope:
This SOP applies to all Insurance Agents who need reimbursement for their marketing costs and Rene Crawley, the person responsible for approving or denying these requests.

Procedure:

1. Insurance Agents submit a co-op request to Rene Crawley by providing the following information:
      First name
      Last name
      Email address
      Confirmation that their up-line approved the co-op
      Explanation of what the co-op is used for
      Confirmation if the expense is a one-time or a monthly occurrence
      If the expense is monthly, specify the date
      Total price of the co-op

2. Rene Crawley reviews the request and approves or denies it based on the provided information and company policies.

3. If the request is approved, the Insurance Agent must provide:
      Receipts of the transaction
      Bank statements proving that the transaction was processed

4. Rene Crawley verifies the provided documents and proceeds with the reimbursement.

5. The process is completed when the cost is reimbursed to the Insurance Agent.

Responsibilities:
Insurance Agents are responsible for submitting complete and accurate co-op requests.
Rene Crawley is responsible for approving or denying co-op requests and verifying the provided documents before proceeding with the reimbursement. Rene is also responsible for the reimbursement itself. 

References:
Company policies related to co-op reimbursement



Initial release: 01-23-2023
Revision History:




    • Related Articles

    • Commissions EFT/W-9 Form

      Form Link: https://zfrmz.com/oKkrkAy0ChShNzrHalFh The Commissions EFT/W9 form is used to collect essential information from agents, including their payment details for direct deposit (EFT) and their W9 tax information. This form is necessary to ...
    • Accessing TPA Connect Learning Center

      Accessing TPA Connect Learning Center Purpose: To guide team members and Insurance agents on how to access and enroll in courses on the TPA Connect Learning Center. Scope: This applies to all team members and insurance agents that might enroll in the ...
    • Managing Zoho CRM Portals

      Objective The objective of this SOP is to guide users on how to access and update their information in Zoho CRM portals efficiently. Key Steps Request Access: Email "support at tpaconnect.net" to request access to the Zoho CRM portal. Accept ...
    • Agent Information Update

      Form Link: https://zfrmz.com/kO2w8vlavJCNxVql8fwI We collect agent information to ensure compliance and support. Accurate records enable us to send timely reminders when certifications are expiring, helping agents stay compliant and ensuring a smooth ...
    • "Safari Can’t Open the Page" Error for SMS Links on iPhones

      Issue Overview A user experienced issues opening links sent via company text messages on their iPhone. The error message displayed was: “Safari can’t open the page because it couldn’t establish a secure connection to the server.” This issue was ...